Privacy Policy
Your privacy matters to us
At Four Rivers Skincare LLC, we believe transparency about how we handle your personal information is just as important as the quality ingredients in our products. This Privacy Policy explains what information we collect, how we use it, and the choices you have about your data.
Information we collect
When you visit our website: We collect information about how you use our website through cookies and similar technologies. This includes pages you visit, products you view, and how you navigate our site. We use Google Analytics 4 to understand website performance and customer preferences, which helps us improve your shopping experience.
When you create an account or make a purchase: We collect your name, email address, shipping and billing addresses, phone number, and payment information. We never store your full credit card details on our servers – this information is securely processed through our payment partners.
When you sign up for our newsletter: We collect your email address and any preferences you share about your skin type or product interests. You can unsubscribe at any time using the link in any email we send.
When you contact customer service: We keep records of your communications with us to provide better support and resolve any issues you may have with our products.
How we use your information
We use your personal information to:
- Process and fulfill your orders
- Provide customer support and respond to your questions
- Send you order confirmations, shipping updates, and account notifications
- Share educational content about our products and natural skincare (only if you've opted in)
- Improve our website and products based on customer feedback and usage patterns
- Comply with legal requirements and prevent fraud
Technology we use and your choices
Webflow Platform:
Our site is hosted on Webflow. Your data may be stored through Webflow's data storage and databases.
Foxy.io Platform:
Our store is hosted on Foxy.io, which provides us with the e-commerce platform to sell our products. Your data may be stored through Foxy's data storage and databases.
Shipstation Platform:
Our store utilizes Shipstation to help negotiate shipping rates and send out shipment information to our customers. Your data may be stored through Shipstations's data storage and databases.
Google Analytics:
We use Google Analytics 4 to understand how customers use our website. This service uses cookies to collect information about your website usage, which is then used to create reports about website activity. You can opt out of Google Analytics tracking by installing the Google Analytics opt-out browser add-on.
Cookie Consent:
We use necessary cookies to make our website work properly, such as maintaining your shopping cart and account login. We'll ask for your consent before using optional cookies for analytics or marketing purposes.
Sharing your information
We don't sell, rent, or trade your personal information with third parties. We only share your information when:
- Service providers help us operate: We work with trusted partners like shipping companies, payment processors, and email service providers who help us serve you better
- Legal requirements: We may disclose information if required by law or to protect our rights and safety
- Business transfer: If our company changes ownership, customer information would transfer to the new owner
Your privacy rights
Depending on where you live, you may have the right to:
- Access the personal information we have about you
- Correct inaccurate information
- Delete your personal information
- Object to certain uses of your information
- Receive a copy of your data in a portable format
To exercise these rights, contact us at contact@fourriversskincare.com.
For California residents: You have the right to know what personal information we collect, how we use it, and who we share it with. You can request to delete your personal information and opt out of the sale of personal information (though we don't sell personal information).
Data security and retention
We protect your information using industry-standard security measures including encryption, secure servers, and regular security assessments. We keep your information only as long as necessary to provide our services and comply with legal requirements.
International transfers
If you're located outside the United States, please note that we transfer, store, and process your information in the United States. We ensure appropriate safeguards are in place to protect your information.
Children's privacy
Our website and products are not intended for children under 18. We don't knowingly collect personal information from children under 18.
Changes to this policy
We may update this Privacy Policy from time to time. We'll notify you of any material changes by posting the new policy on our website and, if you're a customer, by email.
Contact us
If you have questions about this Privacy Policy or how we handle your information: